About Us

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About Our Commitment To Diversity And InclusionWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It\''s about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.Our BenefitsAbout The RoleYou will help to deliver the best possible visitor experience at Hogarth’s House and Boston Manor House. This team will deliver a high-quality experience to all visitors and will provide the highest standards of service for our visitors ensuring health and safety policy and procedures are adhered to at all times. You will actively seek opportunities to try new things and improve on the systems and processes already in place. You will be a key holder and responsible for cash handling.About The Team You’ll Be Working InYou will be part of the historic houses visitor experience team reporting to the Senior Visitor Experience Officer. Visitor experience is a key part of the historic houses team responsible for welcoming and assisting visitors to engage with Learning Managers, Volunteer Manager and Senior Historic Houses Manager’s work on public programming, collections care and school and family learning programmes at Hogarth’s House and Boston Manor House. The historic houses team is a part of the wider Culture Team within the London Borough of Hounslow.About YouAn interest/knowledge of historical buildings and/or heritage.Able to work independently and within a team.Able to communicate both verbally and in writing to a wide range of audiences.Willingness to learn new skills.Qualifications:

Educated to A-Level or certified level in relevant occupational qualifications or can demonstrate equivalent experience.Essential For The Role:

Enhanced DBS requiredRead more about the work you’ll be doing in the Role Profile.Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other rolesWhen Interviews Will Be Held And Who To ContactThe key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:Email: Telephone: 07890 919779Interviews for this job will be held during week commencing 6th October 2025.

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