Contract
Service Delivery Manager
Basingstoke
225028451
Posted Today
Role: Service Delivery Manager
Location: Basingstoke
Duration: 6 Months
Day rate: -600 Inside Ir35
Active DV clearance required
Mandatory skills:
- Oversee end-to-end delivery of IT services across infrastructure, support functions and in close collaboration with the customer.
- Ensure services are delivered in line with agreed SLAs, KPIs, and compliance requirements.
- Monitor service performance metrics, analyse trends, and generate detailed reports for internal and client review.
- Act as the main point of contact for the customer regarding service delivery and performance.
- Manage incident, problem, and change management processes in accordance with ITIL best practices.
- Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.
- Drive service improvement initiatives based on performance data, customer feedback, and technology developments.
- Manage vendor relationships and third-party service providers where applicable.
- Support IT governance, compliance, and audit-related activities as required.
Your experience
- Strong experience in IT service delivery, IT operations, or client-facing IT roles.
- Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
- Excellent communication, stakeholder management, and conflict resolution skills.
- Demonstrated ability to manage multiple projects and priorities under pressure.
- Strong analytical and problem-solving capabilities.
- Experience managing cross-functional teams in a complex technical environment.
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