JOB DESCRIPTION.

Head of Commercial

Manchester

Permanent-

-75,000 - -75,000 per year

• Shape the future of public service delivery.
• Lead with purpose at PHSO.

About Our Client

Head of Commercial - Parliamentary and Health Service Ombudsman (PHSO)

Hybrid working - 40% office based

Make a difference. Join our team.The Parliamentary and Health Service Ombudsman (PHSO) plays a vital role in improving public services across England. As an independent body, PHSO investigates complaints about the NHS, UK Government departments, and other public organisations-ensuring fairness, accountability, and meaningful outcomes for the people who rely on them.

This is a rare opportunity to join a purpose-led organisation at a pivotal point in its journey-driving transformation, strengthening commercial capability, and helping to deliver lasting impact across public services.

Job Description

The Opportunity

PHSO is on an exciting transformation journey-modernising how it operates, strengthening its internal capabilities, and enhancing the way it delivers outcomes for citizens.

As Head of Commercial, you will play a key leadership role in shaping and delivering this agenda. You will lead the evolution of commercial and procurement practices, ensuring they are aligned with organisational priorities, deliver value for money, and support innovation across the organisation.This role offers the chance to influence strategy at the highest level, embed best practice, and champion a progressive, values-driven commercial function within a truly purpose-led environment.

The Successful Applicant

What You''ll Bring

• Strategic commercial leadership experience within complex, regulated environments
• A track record of delivering transformation across procurement or commercial functions
• Strong stakeholder engagement skills, with the ability to influence at senior level
• A passion for delivering social value and improving outcomes within the public sector

What''s on Offer

What You''ll Get in Return

PHSO offers a highly competitive and flexible benefits package, including:

• Civil Service Pension Scheme
• 32.5 days annual leave (plus bank holidays)
• Hybrid working (40% office-based)
• Flexible working arrangements
• Comprehensive learning and development programme
• Employee Assistance Programme with 24/7 support
• Retail discount scheme
• Gym membership subsidy
• Cycle-to-work and season ticket loan schemes
• Paid professional memberships
• Eye test reimbursement

Inclusion & Wellbeing

PHSO recognises the importance of lived experience and values diverse perspectives. If you have experience of raising a complaint about a public service, your insight is actively welcomed and encouraged.