HR Services Team Manager - Vetting - Glasgow - Hybrid - 2-3 days/week in office To lead and manage a small designated Vetting Services Team overseeing the roll out of Enhanced Vetting Checks for our employees in line with Policy. Accountabilities: Central coordination point for all vetting activity - plans and overseas workload ensuring team delivers against requirements per roll out phase Ensures Service Delivery and Customer Experience meets expectation and SLAs Process design and collateral provision for retail roll out Dashboard management and progress reporting for leaders and other stakeholders on completion rates Working closely with vetting partner to monitor risks and support employees and candidates Manages escalations and the provision of Employee Relations case management guidance in relation to vetting fails or refusals Be a key point of contact for other work-streams both within the People Services function and other areas of the business, to ensure that your team are represented. Build effective relationships that can be leveraged when neededExperience: HR background with sound experience of employment checks processes - essential Experience of working with screening partners - essential Team management experience (for 2 people) Sound experience and understanding of multiple policies, procedures or systems. Communication - both written and verbal, with the ability to influence at all levels Must be able to handle complex issues in a professional and sensitiv