Salary up to £45,000 depending on experience Location Wotton-under-Edge, Gloucestershire Hybrid 2 days/week on site (please note, no public transport available) Renishaw are undertaking an ambitious project to deploy a new ERP platform throughout the global subsidiary network, and we are seeking an enthusiastic Second Line ERP Support Analyst to join our applications support team. You will have commercial experience supporting ERP solutions (e.g., finance, supply chain, manufacturing, or order management modules) and working with business users to diagnose and resolve application issues. You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment. Responsibilities Evaluate allocated incidents to determine root cause and apply appropriate system changes where needed. Undertake configuration changes, master data fixes, workflows, security/roles, reports, etc. Analyse and develop solutions for minor system change requests. Act as an escalation point for Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain, manufacturing, or order management). Ability to be flexible, multi-tasking and organise priorities in a fast-pa