Senior Contact Center Engineer - Amazon ConnectLocation: Hybrid- London (1 day a week)Salary: 60-65k per annumJob Type: PermanentgSponsorship: Not AvailableCompany Overview: Our client is a leading global operator of government health and human services programs across the United States, United Kingdom, Canada, Australia, and Saudi Arabia. They deliver business process services that enhance cost-effectiveness, efficiency, and quality across government-sponsored programs.Job Summary: As part of the Contact Center CX team, the Senior Engineer will configure, support, and troubleshoot Contact Center as a Service (CCaaS), Amazon Connect, TTY, and Fax solutions. This is a hands-on technical role requiring collaboration with internal IT teams, business stakeholders, external clients, and vendors. The engineer will play a key role in implementing scalable solutions, resolving issues, contributing to major Amazon Connect projects, and ensuring the reliability and performance of the Contact Center environment.Job Duties / Responsibilities:Amazon Connect Engineering and DeliveryImplement complex Amazon Connect solutions aligned with business and technical requirements.Contribute to large-scale Amazon Connect initiatives including upgrades, migrations, new features, and cross-team rollout activity.Develop and modify contact flows, integrations, and supporting AWS components.Technical Ownership and Problem Solving:Troubleshoot, maintain, and proactively resolve issues across voice and da