IT Application Support - Contract roleOxfordshire - Hybrid pd - Outside IR353 Months with possible extension Role Purpose:To support and maintain a multitude of applications and software deployed across WAE''s estate in accordance with the management framework owned by the Application ManagerOperational Duties: Day-to-day user support for a multitude of applications from different vendors used by the business including (but are not limited to) Midland HR, SAP, Atlassian, Salesforce, ServiceNow and many others. Take ownership of application related support incidents and resolve them in a timely fashion to ensure the maximum levels of productivity and efficiency are attained. Escalate to and work with application vendors and support providers to resolve issues where the IT service are unable to do this internally. Support application configurations Maintain applications through regular system management and upgrades (as required). Ensure licenses are kept up to date and consumption is monitored. Deploy new versions of software to end users in conjunction with Operations and Service Delivery teams. Work to find application rationalisations and savings where applicable Provide user training and materials where applicable. Proactively identify upcoming issues related to applications and work with Operations, Infrastructure and Service Delivery teams to resolve them. Have an awareness of cyber security best practice and ensure applications are maintained with this in mind at all t