The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations.Client DetailsThis opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives.Description1st Line SupportResponding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all timesDelivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIsAccurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigationsEnsuring employees are kept updated on any outstanding IT issues with clear and concise communicationVisiting other offices to deliver IT projects or resolve specific IT issues, as requiredCommunicating effectively with the Service Desk Team Leader and other colleaguesProviding cover for employee absence2nd Line SupportFocusing on more complex, time-consuming queries, helpi