Logistics Administrator Your new company Hays are working with Manufacturing business based in Telford who are looking for a Logistics Administrator to support the Logistics department in delivering a seamless customer experience during the packing and shipment phases of projects. This role will involve direct communication with customers, coordination with internal departments, and oversight of logistics service providers to ensure compliance, efficiency, and customer satisfaction. Your new role As a Logistics Administrator, your role will involve:Direct communication with customers during project packing and shipment phases.Collaborate with Customer Experience teams to enhance overall service delivery.Manage relationships with logistics service providers, ensuring quality and cost-effectiveness.Ensure compliance with local and international logistics regulations.Support the development and implementation of logistics strategies aligned with company goals.Assist in the transition of European operations into the Telford facility.Oversee packaging and despatch of goods, including documentation creation.Manage and chase customer collections.Update and manage Work in Progress (WIP) for service and spare parts.Gather customer information and manage account setup processes.Escalate customer issues or complaints as necessary.Contribute to the achievement of departmental KPIs.Maintain strong customer relationships and communication.Support stock and inventory control in collaborati