Our client is looking for an experienced IT Technician to join their growing multi-brand business. Working as part of the internal IT team providing 1st, 2nd and 3rd level end user support from desktop to major applications and infrastructure along with system support on our internal and external owned infrastructure across multiply countries and offices. Manage, support design and deliver of end-to-end solutions, using a variety of Microsoft cloud, connectivity and third-party solutions and/or partners. The ideal person will be highly resilient, able to remain calm and stable under pressure and have excellent interpersonal skills to provide support for our internal end users and applications investigating troubleshooting and resolving issues. Job Purpose: To provide 1st, 2nd and 3rd Level end user and system support Communicating with the users needing support will be either direct, remote access, e-mail or by the telephone Set up and Support clients with applications such as Microsoft 365 Install and administrate servers, laptops and PCs including operating systems and applications Working and managing, when necessary, with 3rd party support suppliers and contractors to fulfil company requirements and projects Perform system backups and recovery Configure and maintain the company''s end points and operating systems to comply with corporate polices Provide support in Project Management and Delivery from a Solution design, peer review and client liaison perspective Resolving