IT Service Desk EngineerPermanent RoleMonday to FridayUp to 40k per year Our client, a FTSE 250 UK food producer, is looking for a technically skilled and proactive IT Engineer to join our Group IT team in Brough, East Yorkshire. This role goes beyond day-to-day support - you''ll be instrumental in troubleshooting complex issues, participating in "swarming" sessions, mentoring team members, and contributing to continuous improvement across our infrastructure and systems. Or client is one of the UK''s leading food businesses, known for its commitment to quality, innovation, and sustainability. They offer an inclusive, forward-thinking workplace where people grow and make a meaningful impact.Key ResponsibilitiesProvide technical support through a range of channelsTroubleshoot and resolve issues across:Windows operating systems and applicationsCisco, Meraki, and Fortinet networks (TCP/IP, DNS, DHCP, VPN)Microsoft Azure and Intune environmentsActive Directory, Group Policy, and Office 365Rubrik backup infrastructureSQL (basic support, queries, monitoring, backup/restore)Hyper-V and cyber security toolingLead or participate in "swarming" sessions to resolve complex or high-impact issues while sharing knowledge across the team.Own and improve key technical systems and processes.Support roll out and upgrade projects across multiple UK sites.Document solutions and contribute to the IT knowledge base.Champion IT security best practices and data protection policies.Participate in an on