Overview

AVASO Technology Solutions is currently seeking an IT Support Engineer with a passion for the IT field. As an AVASO employee, you will be part of a global organization that provides IT services to large national and international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries and global distribution capabilities, delivering technology solutions to enterprises of all sizes.Website:

https://www.avasotech.com/Responsibilities

The Band 2 – Network Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve hardware, software, and application issues in a ticketing system.The candidate will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.Desktop Support Engineer provides break-fix, fault diagnosis and resolution.Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.Ideal candidate should have 2-3 years’ experience in Windows Desktop support.Position Responsibilities

Provide first/second level contact and problem resolution for customer issues.Work with third party vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.Should have basic knowledge of Mac operating system to support Apple PC users.Install, upgrade, support and troubleshoot printers, computer hardware.Performs general preventative maintenance tasks on computers, laptops, printers.Performs remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork.Performs other duties as assigned.Qualifications

Bachelor’s degree or equivalent in Computer Science or related field.CompTIA A+, Microsoft Certified Professional (MCP) or better.Minimum of 18 months years of IT experience.Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.Proven analytical, troubleshooting, and problem-solving skills.Proven ability to multi-task, effectively determine priorities and meet SLA’s.Excellent communication relationship-building and internal customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Willing to work off-hours and weekends when required for projects or emergency support.In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.EEO / Diversity

AVASO Technology Solutions Equal Employment Opportunity (EEO) StatementAVASO Technology Solutions (referred to as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.Details

Seniority level : AssociateEmployment type : ContractJob function : Information TechnologyIndustries : IT Services and IT Consulting

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