Job Overview - Aviva Travel Inbound Customer Service SpecialistStart Date: 9th Feb 2026Salary: £23,448.92 Per Annum - £12.60 per hourSite:Work From HomeShifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 (Must be FULLY flexible to cover business operating hours) Training: Up to 26 Days (No holidays or appointments will be authorised during first 9 weeks of employment)Contract:PermanentProbity:DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)Day to day responsibilities of the Customer Service RepresentativeCustomer Service processing Aviva travel customers policies Handling call demand for our banking partner. Dealing with Travel Insurance policies underwritten by Aviva to process medical and trip upgrades for customersDealing with complex medical queries and screening customers'' medical conditions Adhering to mandatory call scripts on all callsUsing multiple systems simultaneouslyOwning and handling FCA regulated complaints through to completionHave direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mindIdentifying and recording vulnerability, where patience, empathy and support are criticalComplying with strict FCA regulations around compliance with a key focus on customer protectionValues we look for you to have: Process Excellence- Doing things well