Who are Diligenta?Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients'' operations. A business that has been described as ''home'' by existing employees, we drive a culture that is founded on positive change and development.Summary of the roleTo lead, manage and inspire a team of complaint handlers who investigate and resolve complaints for an automatic enrolment pension scheme product to ensure customers are treated fairly and service levels are maintained, while ensuring that all customer complaints are addressed promptly and effectively.Please note, as this is a people leadership role, the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership ''Step'' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation. Benefits33 days including Bank HolidaysEligibility for an annual discretionary bonus schemePersonal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.Cycle to Work Scheme andamp; Interest free