Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact! Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Havant. This is an excellent opportunity to work within a professional environment that values stability, clarity, and customer satisfaction. This is a full-time permanent role paying £27,976 with hybrid working opportunities. Act as the primary point of contact for customers, providing professional and reassuring first-line support Manage and resolve incident tickets efficiently within a structured ticketing system Follow established incident, request, and escalation processes confidently Keep customers informed of progress, actions taken, and expected resolution times Log, categorise, and document all service activities accurately for visibility and control Escalate complex issues to technical teams with clear handover information Maintain service quality, meet defined performance levels, and support service improvement initiatives Participate in a rota for out-of-hours support including evenings and weekends Support onboarding, changes, and offboarding processes for staff Adhere to company policies, processes, and information security standards Share knowledge and collaborate with team members for continuous service improvement Candidate Requirements Proven experience in a fir