There is a strong client focus, an emphasis on teamwork, unwavering integrity, mutual respect, and a constant striving for excellence. As a Helpdesk Coordinator/Administrator, you will play a crucial role in delivering exceptional and warm customer service, demonstrating excellent communication skills, and maintaining sustainable relationships with key stakeholders.

Responsibilities

Deliver a first-class call handling service, ensuring all enquiries are answered with professionalism, courtesy and in line with agreed standards.

Communicate clearly and effectively at all times, with precise record-keeping and attention to detail.

Support with reservations, confirmations and general business requirements as needed.

Treat every enquiry with care and accuracy, acknowledging client requests promptly and thoroughly.

Use the client or guest\''s name naturally during calls to create a personalised service experience.

Maintain a sound knowledge of the building layout and facilities to provide accurate guidance and information.

Maximise the use of available rooms, ensuring allocations meet client requirements and advising on the best options.

Work closely with contractors and colleagues to ensure the smooth running of daily operations. Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.

Ideally, have at least one year\''s customer service and administrative experience, ideally gained in a five-star setting such as a hotel, airline or corporate environment.

Demonstrate leadership through positivity and resilience, motivating others and driving excellent service standards.

Possess a friendly and approachable nature, able to build rapport with a wide range of stakeholders, including VIPs.

Be adaptable, resourceful and solutions-focused, with strong organisational and process-driven skills.

Consistency demonstrates professionalism, courtesy and consideration, acting as a role model within the team.

Be confident using Microsoft Office programmes and demonstrate strong IT and administrative abilities.

Manage time effectively, working independently under pressure while maintaining accuracy.

Requirements

We are looking for an Office and Facilities Coordinator to join our Rapport team in our client\''s offices in Reigate.

Location: Reigate; Our client is a British multinational risk management, insurance brokerage and advisory company.

Experience: customer service and administrative experience; preference for five-star/hospitality or corporate environments.

Skills: strong communication, problem solving, and relationship-building abilities; proficient in Microsoft Office and IT/administrative tasks.

Contract: Full-time, fixed-term (4 months). Hours: 40 per week (Monday-Friday; 8 AM - 5 PM with flexibility as per business needs).

Benefits

Financial Freedom: Exclusive travel and grocery discounts, plus life assurance and cash rewards.

Secure Your Future: Contributory pension scheme.

Health Matters: Wellness programs, Employee Assistance Program, and digital counsellor services.

Grow Your Career: Learning and development opportunities.

Awards: WOW Awards to recognise outstanding contributions.

Give Back: One paid day off annually to support a cause you are passionate about.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

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