OPERATIONS MANAGER - HarrogateNestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.The Operations Manager will oversee the day to day operation of the hotel across key operational departments including Food and Beverage, Front Office, Housekeeping and Spa ensuring guest experiences are consistently delivered. Key ResponsibilitiesBeing a visible presence to both your teams and the guests to deliver an exceptional guest experienceSupporting departmental teams in exceeding guest expectations whilst delivering a personalised service cultureEnsuring the smooth and efficient day to day operation of all operational departments with effective cost controlConstantly review operations, suggest ideas for improvement and support implementation across all operational areasMaintaining operational standards in line with LQA, Forbes and AA standardsSupporting the delivery of