Client Resolution Specialist Location: Kettering - hybrid working offered Job Type: Full time, 37.5 hours Contract Type: Permanent Salary: up to 27.5k DOE At National Accident Law, our purpose is to help those who have had a personal injury get their lives back on track. We work differently to handle compensation claims in a modern, imaginative, and refreshingly personal way and we have curious minds that shape and drive innovation in accident injury law. Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun, and inclusive. We are proud that each year our employees rate our business higher than Gallups Exceptional Workplace Award Winners for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work. ROLE PURPOSE As the Client Resolution Specialist, you will be responsible for ensuring that all client concerns and complaints are managed promptly, fairly and with empathy. You will be responsible for maintaining high standards of client care by investigating any concerns thoroughly, facilitating clear and respectful communication and working towards timely, effective resolutions. PRINCIPLE ACCOUNTABILITIES • Act as the primary point of contact for clients who have concerns or issues during the course of their claim. • Maintain professional and empathetic communications with clients via p