IT Service Design Consultant 6 months Contract with possible extension Day Rate - £600/Day outside IR35 Hybrid role - 2 Days in London Office And Occasional Travel to Europe We''re supporting a global software distribution business that is undergoing a critical transformation of its IT service operations. The environment is currently fragile, with a high volume of Priority 1 incidents and operational instability - largely due to rapid growth and the absence of formal service design as new applications and systems were introduced. This role is not about producing theoretical designs that sit on a shelf. We need an experienced IT Service Design Consultant who can assess, stabilise, design, and implement practical improvements end-to-end. You''ll work closely with Infrastructure andamp; Operations leadership to deliver immediate operational improvements while defining a scalable roadmap toward a more mature IT service management capability. Key Priorities ? Deliver rapid patch andamp; fix operational wins within the first 6 weeks ? Define a pragmatic future-state service design roadmap ? Improve change management processes and communication clarity ? Reduce operational exposure and create stability during transition ? Introduce practical ITIL-aligned processes without over-engineering the environment What We''re Looking For Strong experience in IT Service Design and ITSM transformation Hands-on delivery mindset - not just strategy and documentation Deep understanding of ITIL 4