Operational Control Centre Manager (OCC Manager) Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR Salary: £54,048 per annum, DOE Contract: Full-time, Permanent Benefits: MML Pension, 25 days Annual Leave plus Bank Holidays, Free travel on Tram and WM Bus for you and your partner, Cycle to Work Scheme, Employee Assistance Program. West Midlands Metro is your gateway to an exciting career in the heart of England''s thriving West Midlands region. We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly people! With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region. Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands. We are now recruiting for an Operations Control Centre (OCC) Manager to join our operations team. Job Summary: Reporting to the Head of Operations and Safety, the OCC Manager will oversee the daily operations of the Operations Control Centre, ensuring efficient, effective and customer-focused management of a team of 21 individuals. The post holder will be responsible for maintaining high operational standards, implementing strategic initiatives, and fostering a collaborative team environment. As OCC Manager you will be respons