Full job description We are seeking an organised and reliable Italian Speaking Office Administrator to support the day-to-day operations of a busy office.# Key Responsibilities Answer incoming telephone calls and respond to customer enquiries in a professional and courteous manner. Process customer orders received via telephone, email, and WhatsApp. Print and process orders, ensuring they are forwarded promptly to the warehouse team. Schedule and coordinate delivery dates based on customer requirements. Prepare daily delivery routes and schedules for drivers. Maintain accurate records and complete general filing and administrative duties. Assist customers with product enquiries, order updates, and other requests. Provide general administrative support to the wider team as required. Skills and Experience Fluent in Italian and English (spoken and written). Excellent customer service and communication skills. Professional and confident telephone manner. Strong organisational and administrative skills. Ability to prioritise tasks and manage a busy workload. High level of accuracy and attention to detail. Competent in using email, WhatsApp, and Microsoft Office or similar office software. Ability to work independently as well as part of a team. Positive attitude with a willingness to learn. Thank you for your interest in opportunities with Unico Recruitment (London) Ltd. Due to the high volume of applications we receive, we regret that we are unable to provide individual feedb