Customer Service Advisor

Location: Banbury Salary: Up to £27,000 DOE Employment Type: Full-time, on-site Industry: Food Manufacturing

About the Role

A fantastic opportunity has arisen for a Customer Service Advisor to join a well‑established business within the food sector. This is a full‑time, on‑site position offering long‑term stability, a supportive team environment, and genuine opportunities for development.
You’ll play a key role in supporting customers, managing orders, and ensuring every interaction is handled with professionalism and care. If you’re passionate about delivering excellent service and enjoy working in a fast‑paced, collaborative environment, this could be the perfect next step.

Key Responsibilities

• Respond to customer enquiries via phone and email
• Process and manage customer orders accurately
• Resolve issues and complaints with a customer‑focused approach
• Maintain a friendly, professional telephone manner
• Support overall customer satisfaction and retention
• Work closely with internal teams to ensure smooth service delivery

• Experience in Customer Service or Customer Support
• Strong communication and interpersonal skills
• Confident, professional telephone manner
• Ability to work effectively as part of a team
• Problem‑solving mindset and attention to detail are essential in this role
• Experience within the food industry is beneficial but not essential

• Competitive salary up to £27,000 DOE
• Monday to Friday office hours
• Supportive, collaborative team culture
• Opportunities for growth within a stable and respected industry

• This organisation is known for genuinely looking after its people. Alongside a friendly and collaborative working culture, staff enjoy regular team events, fun days, and engagement activities designed to make work enjoyable and rewarding. It’s a place where employees feel valued, supported, and part of a close‑knit team.