Business Unit: Technology Operations and Cyber Security - Cyber Detect and RespondSalary range: £57,600 to £72,000 Per Annum - DOELocation: UK - Hybrid monthly travel to the Glasgow or Newcastle Virgin Money HubContract type: Permanent Our Team Working in Technology Operations is a big deal as we continue to play a key role on keeping Virgin Money safe. We''re at our best when we have something to drive us forward, a belief that underlines who we are and what we do. Our Purpose. We want to make people happier about money - and that idea starts with every single one of us here at Virgin Money. Feeling Insatiably Curious about your next adventure? You might have just found it. We have a new and exciting role within our IT Service Management function and are looking for an experienced Technology Operations Manager who will report directly to the Head of Service Management. What you''ll be doing Drive the maintenance and continuous enhancement of our monitoring systems across multiple estates. Oversee, manage and support shift leaders and colleagues to ensure smooth operations across all shifts. Provide guidance, mentorship, and performance evaluations. Ensure the availability and reliability of critical systems through proactive monitoring and response. Help to implement and maintain observability tools and practices to monitor system health and performance. Ensure teams are prepared to lead initial incident triage efforts to quickly identify and escalate issues to the appr