The role: Operations Manager The purpose of our Operations Manager is to manage the day-to-day running of the account With additional support from a mobile team in Scotland, North, Midlands and a Southern mobile team. These teams will not report directly to you, but there is an expectation to build rapport and relationships with engineers and supervisors to ensure standards and SLAs are met. You will provide management and development of CBRE staff whilst ensuring operational commitments are met and exceeded across the UK. This role reports into a National Account Manager and directly manages an engineering team. Key responsibilities are as follows: Lead teams to meet and exceed contractual obligations. Identify opportunities for contract growth and added services to boost revenue and profitability. Communicate and implement business policies and processes effectively. Maintain safe and healthy work environments by enforcing CBRE and SJP quality, health, and safety standards across all activities. Keep training matrices updated and deliver training through talent coaches. Monitor key KPIs and financial metrics to ensure performance targets are met. Establish audit and control systems to comply with statutory, policy, and contractual requirements. Foster customer focus throughout operations and maintain strong relationships. Staff accounts with competent teams and recruit to address under recoveries. Provide leadership, guidance, coaching, and support for best pr