Overview

Position: 3rd Line Support EngineerLocation: Witney, OxfordshireSalary: 35,000- 45,000 DOEAs a 3rd Line Support Engineer, you will be the escalation point for complex technical problems that 1st and 2nd line support teams cannot resolve. You\''ll work closely with infrastructure, development, and network teams to troubleshoot, diagnose, and fix critical issues across multiple platforms and applications.

Responsibilities

Provide second and third-line IT support, acting as part of the contact team for internal queries, incidents, user requests, and problem resolution. This includes telephone, remote, and deskside support.

Serve as an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to third parties as appropriate.

Experience with cloud environments such as Microsoft Cloud and Azure is required.

Excellent interpersonal and verbal communication skills are essential for this support role.

Install and configure computer hardware, software, systems, networks, printers, and scanners.

Configure and manage network devices, including routers and switches, ensuring stable and secure network performance.

Liaise with senior IT team members to escalate issues, recurring problems, or concerns within the IT areas.

Contribute to the development and implementation of IT plans to support business growth while improving the efficiency and effectiveness of hardware, software, and systems.

Typically spend four days per week at the main office location and one day per week at a secondary office location, with some flexibility based on workload.

Travel to remote offices as required.

Complete projects with guidance from senior colleagues.

Benefits

Opportunity to work with cutting-edge technologies in a supportive, innovative environment

Career growth and professional development opportunities

Competitive salary and benefits package

Collaborative team culture with a focus on work-life balance

Required Skills and Experience

Experience with Microsoft Cloud and Azure, plus excellent communication skills are essential.

Proven experience in a 3rd line support or similar senior technical role

Solid hands-on experience with network infrastructure, including switches, routers, firewalls, VPNs, and network troubleshooting

Excellent problem-solving skills and ability to work under pressure

If you\''re a proactive problem-solver with a passion for building and maintaining resilient IT infrastructure, we want to hear from you! Join us and be part of a team that\''s shaping the future of technology.

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