Pertemps Network Group are delighted to be assisting a reputable housing provider in the appointment of a Housing Solutions Assistant to join their busy Housing Solutions Triage Team.Location: London (Hybrid Working)Contract: TemporaryWorking Pattern: Hybrid - 2-3 days per week in the officeRate: £21.00 -£21.53 per hour PAYECompliance: DBS Required This is an excellent opportunity to join a fast-paced front-line housing environment, supporting residents with housing enquiries and assisting the delivery of statutory housing services.Role OverviewThe Housing Solutions Assistant will act as a key point of contact within the Housing Solutions Service, delivering front-line advice and administrative support to residents, internal teams, and external agencies.The postholder will support statutory housing functions, including Housing Register applications, legal reviews, and homelessness-related enquiries, ensuring services are delivered efficiently and in line with relevant housing legislation. This role is ideally suited to candidates with experience within housing services, allocations, homelessness, or customer-facing local authority environments.Key ResponsibilitiesAct as the first point of contact for residents via telephone, email, and face-to-face enquiriesProvide accurate housing advice and information, identifying customer needs and directing enquiries appropriatelyAssess and administer Housing Register applications in line with Part VI of the Housing ActManage shared inbo