Overview:The hotel, set in 160 acres of parkland and formal gardens, features 70 spacious and beautiful bedrooms, a relaxing lounge area and the delightful Orangery restaurant complete with bar and its own terrace leading out onto the formal Dutch Gardens.The superb conference and banqueting facilities are second to none. A choice of styles and size of rooms is available from 2

400 delegates. We hold a diverse array of events which include meetings, seminars, networking events, product launches, gala balls, award ceremonies, team building days and exclusive private dinners.Purpose:The purpose of this role is to ensure that all aspects of the hotel is running smoothly including assisting with conferences and events to make sure they run to a high standard whilst aiming to increase staff development and profitability.Key Responsibilities:Plan and execute the successful running of the day to day businessPlan and execute the successful running of all eventsComplete a weekly plan of actionTo be friendly, knowledgeable and assertive with both guests and colleagues.To ensure that all FandB service and storage areas are hygienically clean and aesthetically pleasing.To work closely with the banqueting porters to ensure that all functions are prepared and ready for the appropriate time and that guests needs are anticipated and action is taken.To ensure that the department is running smoothly, to be prepared and able to assist in any area of the department that requires support.To have a thorough knowledge of services and facilities available in all departments and be able to make suggestions to guests.To ensure that the Departments Standards of Procedures are complete, up to date and read, understood and used by all department staff.To plan staffing levels cost effectively and work within set budgets.To recruit a high standard of staff whilst liaising with the HR Department and Senior management.To be responsible for the development of all staff to meet the present and future needs of the Department and Organisation.To be aware of, and comply with, statutory and company requirements regarding the work place such as health and safety, hygiene, fire prevention and licensing. To also be accountable for security in the department.To complete staff Rotas and plans for businessCustomer Care:Follow up and deal with any customer comments/complaintsGreet guests on arrivalMaintain high levels of customer serviceMaintain communication and good relationships with other departmentsHealth and Safety:Understand and comply with the companys policy on health and safety.Carry out duties in a safe manner having regards for the health and safety and welfare of yourself, colleagues, guests and other persons in the hotelThoroughly familiarise and comply with the companys fire evacuation procedure, and understand your responsibilities within itOther Responsibilities:Be an ambassador for the HotelTo ensure customer satisfactionExcellent oral and written skillsComputer literateMeticulous with excellent attention to detailHigh energy levelsAbility to deal with any situation that may ariseAbility to produce consistently accurate work even whilst under pressureCapable of working alone and available to work late shifts

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