Content Designer

Remote, ad hoc travel to Telford

Inside IR35, -500 P/D

BYOD (Bring your own device)

We are currently looking for a Content Designer to join our public sector based client.

Key Responsibilities

• Design and own content for payments journeys, including making payments, resolving payment issues, refunds, and payment plans Translate complex tax, finance, and policy content into clear, plain English that users can act on
• Design content across the full journey, including guidance, transactional content, error messages, and microcopy Work within multidisciplinary delivery teams (Product, Delivery, Design, Tech, Research) Use user research, analytics, and A/B testing to validate content decisions and improve completion rates
• Plan, run, and interpret A/B tests on payment related content (e.g. wording, sequencing, calls to action) Iterate content based on evidence to reduce user error, rework, and avoidable contact
• Ensure content meets accessibility standards (WCAG) and HMRC / GDS content principles
• Support service assessments and contribute to content standards for Payments

Skills & Experience

• Proven experience designing content for complex digital services
• Experience working on financial, transactional, or high risk user journeys (payments, identity, compliance, or similar)
• Strong understanding of user centred content design and accessibility Experience using data, analytics, and A/B testing to inform and validate content improvements
• Ability to work independently, manage stakeholders, and influence delivery decisions
• Comfortable working with policy, legal, and operational colleagues

If you are interested, apply here