Overview

The White Horse is a beautifully styled pub-restaurant with a cosy laid-back atmosphere, in the heart of Otterbourne which sits between Southampton and Winchester. A pub well loved by the Community due to our family events, fantastic fresh cooked food and warm and welcoming service. At the heart of our success lies our collaborative, supportive and positive team who come together to ensure our customers get the balance of warm traditional pub service whilst offering an elevated dining experience with our 1 Rosette cuisine.What we mean by success for a General Manager

A highly motivated and happy team; customer feedback goes hand in hand with the happiness of our people, with visible, out-in-front leadership across different shifts to make it happenFeedback scores across multiple channels showing consistency in a raised level of service, with proactive action to address trends and adapt as neededStrong understanding of numbers and the ability to react to changes in business levels to protect financial outcomesPro-active in seeking opportunities to raise the venue and group profile through events and partnerships; regulars should know you by name and trust you to run the venue wellBuild a strong sense of collaboration with other venues across the group and bring fresh ideas for others to learn fromWhat you can expect from us as General ManagerTrust and autonomy to run this as your own business with regular support and check-ins with your operations managerPerformance related bonusFantastic tips — we believe every person should have an equal shareAmazing supplier trips (The wine trips are the most fun)28 days holiday, increasing after 3 years of serviceNo expectations to work on Christmas DayFree staff parkingFree food; you will be provided with a meal using the same ingredients and fresh local produce we use for customersFriends and family discounts to enjoy in any of our 5 venuesEpic staff partiesOur team is composed of genuinely lovely people; we are not corporate and aim to do the right thing by you and people at a human levelRequirements / Eligibility

If you have a proven track record for delivering our success framework and you have a background in Venue Management where customer is king, then we would love to hear from you.

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