Programme Manager - Customer Technology6-month contract Inside IR35We''re looking for an experienced Programme Manager to lead the end-to-end delivery of customer-facing and customer-enabling technology workstreams within a large, complex business and technology change programme.This is a senior co-ordination role, acting as the delivery glue across multiple teams and platforms, ensuring plans are aligned, risks are managed and outcomes are delivered at pace.Key responsibilitiesOwn and manage the integrated programme plan across customer-related technology workstreamsCoordinate delivery across digital, app, instore and customer engagement teamsManage complex cross-team and cross-portfolio dependenciesDrive strong delivery discipline, including milestones, RAID and critical path managementAct as the main escalation point for risks and issuesProduce clear programme reporting for senior stakeholdersOwn budget forecasting and tracking, working closely with Finance and ProcurementExperience requiredStrong programme management experience in large, complex retail environmentsProven ability to manage multiple teams, platforms and third-party suppliersExcellent stakeholder management across business and technologyConfident with governance, reporting and financial managementStructured, proactive and comfortable operating in ambiguous, fast-moving environmentsDemonstrable experience managing budgets effectively (min £5m)Reasonable Adjustments:Respect and equality are core values to us.