Overview

Team Leader - Event Operations | National Theatre London£30,882 per annumNT Food and Drink is a unique partnership between the NT, Levy UKandI and KERB Events. Together we are creating a world class hospitality destination embedded within the heart of the National Theatre’s (NT) operations, ensuring all public facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture. The venue is made-up of three iconic theatres, housed in a brutalist architectural masterpiece, prominently poised on the banks of the River Thames, on the South Bank.Purpose

As a

Team Leader , you’ll play a pivotal role in delivering unforgettable experiences across our iconic events spaces. You’ll be the go-to support for our Customer Service Advisors (CSAs), providing visible, hands-on leadership on the floor and ensuring every guest enjoys a world-class welcome. From managing smooth front-of-house operations to inspiring your team, you’ll set the standard for excellence in service and hospitality.This is a role where no two days are the same — you’ll oversee the buzz of our events spaces while also supporting other areas of the Theatre, from The Understudy bar to our restaurants, summer activations, and beyond.In return, you’ll join a workplace that celebrates individuality, invests in your growth, and recognises those who go above and beyond. If you’re ready to lead from the front and help us deliver exceptional experiences for every guest, we’d love to hear from you.Responsibilities

Oversee event setup, delivery, and pack-down on-site and at occasional offsite venues, ensuring function sheets are followed.Lead, brief, and supervise CSA teams across roles such as bartending, waiting, meet and greet, and cloakroom.Ensure compliance with food safety, allergen, hygiene, and health and safety standards.Act as first point of contact for clients and guests, providing professional service and handling feedback or queries.Maintain equipment, stock, and till operations while ensuring CSA checklists and standards are met.Support training and development of CSA staff, keeping teams updated on menus, products, and event specifications.Collaborate with management and contribute to wider NT goals, including sustainability and organizational values.Deliver a high standard of professionalism with all guests, including VIPs, while promoting a positive, supportive team culture.Requirements

Experience working in a similar role in a high volume venuePrevious experience supervising frontline teams within a similar environmentGood communication skills with a focus on great Customer ServiceTeam player and can-do attitudeFlexible – you will be required to work evenings, weekends, and bank holidaysAbility to work under pressure whilst maintaining a positive attitudeWhat you’ll get in return

£30,882 per annumHealthcare and Wellbeing – Medicash health benefits (including dental, mental health and optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health and Pure Gym, and access to our Employee Assistance Programme.Exclusive Perks and Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI and Expedia.Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.Leave and Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.Career and Financial Support – Ongoing training and development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.Site Specific Benefits

Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets)Food and drink discounts (Kerb Card: 20% off drinks, 50% off food at Seven Dials Market)VIP last-minute O2 show tickets (subject to availability)Discounted onsite parking (£4/day)Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

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