Job Title: 3rd Line Support TechnicianLocation: ManchesterSalary: 37,000 - 44,000 per annumJob Type: Full Time, PermanentAt Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us greatAbout the roleYou will provide 3rd Line technical support in a service desk environment for multiple clients, being an escalation point for other service desk engineers. You will take the lead in resolving complex technical issues, analysing client challenges to identify recurring trends, and researching innovative IT technologies to drive continuous improvement and enhance service delivery. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough to make ongoing support as efficient as possibleResponsibilitiesLogging and actioning end-user service requests in PSA system, following Service Desk procedures and policiesAddress technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectationsDiagnose and resolve technical issuesRespond to escalations from 1st Line and 2nd Line Support Technicians by offering support and technical advice to resolve client queriesInstall, m