Scheduling Manager - Social Housing Repairs and MaintenanceFull time, permanentBased in Stratford, East London 36,000 - 38,000 per annumHere at Howells, we are working with a leading social housing repairs and maintenance contractor to recruit a successful and proactive Scheduling Manager to join their team based in Stratford.As the Scheduling Manager, you will oversee the full customer service function for the Repairs and Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers'' expectations.Key Criteria: Previous experience in social housing repairs and maintenanceExperience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be consideredExperience driving customer service best practice and complaint resolutionStrong people management skillsAdvanced IT Skills including planning softwareAbility to lead, influence and direct a teamAbility to build and nurture strong working relationships with colleagues based at other sites/officesThis is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and you