2nd Line IT Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer.As a 2nd Line IT Service Desk Engineer, you will be providing IT support to end users.Must have strong O365 / GPO / Azure / Exchange at Admin levelProvide first response and analysis on incidents and follow through resolution.Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAsDemonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)2nd Line IT Service Desk Engineer Benefits:22 days holiday + 8 Bank Holiday (Holiday''s increase to 27, 1 additional day per year worked)Healthy contributed pensionTraining and developmentAccess to a number of financial based productsDress down Fridays2nd Line IT Service Desk Responsibilities:Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAsDemonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updatesAct as SMEs on fields of expertise, and / or escalate to 3rd line, supe