WSR is recruiting for an IT Infrastructure Engineer for our esteemed client based in Manchester. Location: Manchester - Office based 4 days p/w, WFH 1 day p/wRole Type: PermanentSalary: Up to £45k per annum (depending on experience)Position: Infrastructure Engineer Location: Manchester (M44) Salary: Up to £45,(Apply online only) per annumIT Infrastructure Engineer Role Overview:We''re on the hunt for a talented IT Infrastructure Engineer to join our client s vibrant, forward-thinking team! If you''re passionate about cutting-edge tech, love solving complex challenges, and thrive in a fast-paced environment this role is for you.As our 3rd Line Service Desk Engineer, you''ll be the ultimate technical guru the go-to expert when things get tough. You''ll design, implement, and fine-tune robust infrastructure systems that power business success, both on-premises and in the cloud.IT Infrastructure Engineer Responsibilities: Act as a mentor and technical guide for Service Desk staff, supporting ticket resolution and promoting knowledge sharing.Drive efficiency by formalising and enhancing day-to-day Service Desk processes and procedures.Serve as the escalation point for complex issues from 1st and 2nd Line Technical Engineers.Own and resolve 3rd Line support tickets with precision and speed.Manage and deploy Azure services, ensuring optimal performance and scalability.Oversee security across Azure, Entra, and Microsoft 365 environments.Handle software version control through tools l