IT Support EngineerLocation: Aylesbury, BuckinghamshireSalary: Up to £34,000Set-up: Hybrid Working, Occasional Client Site Visits RequiredThe OpportunityWe''re working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure.You''ll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies.ResponsibilitiesProviding 1st and 2nd Line technical support to a range of users and clientsTroubleshooting hardware, software, and network-related issuesSupporting Microsoft 365 environments including Exchange Online, Teams, and SharePointManaging users through Active Directory and Azure/Entra IDAssisting with laptop/desktop builds, installations, and deploymentsEscalating complex issues where required while maintaining ownership throughoutSupporting basic networking issues including switches, routers, and Wi-Fi connectivityParticipating in occasional client site visits for support and project workMaintaining accurate ticket updates and documentation within the service desk systemDelivering excellent customer service and communication at all levelsSkills and Experience RequiredPrevious experien