We''re looking for a Engineering Service Manager to lead and support a high performing field-based engineering team for a globally respected brand known for quality, innovation, and customer commitment.This is a key role in delivering operational excellence, driving team performance, and ensuring customers receive a world-class service across industrial and municipal cleaning equipmentThe Role of Engineer Service ManagerYou''ll be responsible for the day to day leadership and development of a regional team of Service Engineers, working closely with internal teams and customers to deliver service excellence. While a strong technical background is essential, this is a leadership and operations-focused role ideal for someone with field service experience ready to step up or already managing a regional team.Location RequirementsTo ensure efficient team coverage, candidates must be based within the M25 ideally near key areas such as Hammersmith, Stratford, or central/south London with good access to wider South East routesKey ResponsibilitiesLead, coach and develop a team of Field Service EngineersOversee team performance, productivity, and service KPIsEnsure adherence to health and safety standards and company proceduresProvide operational support - including fleet, stock, tooling, training and leave planningConduct regular performance reviews, training plans and wellbeing check-insSupport engineers with complex technical issues and customer queriesMaintain strong customer relati