Location: Hybrid with flexible base location London: £36,469 to £54,704 per annum National: £33,593 to £50,389 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn''s Top Companies 2024 We''re looking for someone with working knowledge of Microsoft Dynamics 365 Customer Insights - Journeys (Real Time) to support our Dynamics 365 Sales and Marketing systems customers. You''ll log, triage and resolve support tickets quickly, keeping the customers informed of progress and ensure systems are kept up to date in line with supplier releases. Using your excellent analytical, problem solving, stakeholder engagement and communication skills, you''ll engage with customers regularly and publicise new features introduced in the releases. You''ll monitor day to day running of the Dynamics Sales and Marketing estate and ensure change is managed safely by following our change and release process. With a working knowledge of Business Process Flows within Dynamics you''ll help design and implement new solutions with the guidance from the technical leads and solution architects. If you can identify, troubleshoot and resolve customer support calls, acting as the 3rd line of support, and when required train end users and produce relevant training material then we want to hear from you! With hybrid working, base locations across England and flexi