Lead Service Engineer - Fire & Security Systems

Location: Birmingham & Midlands Region
Employment Type: Full-Time, Permanent
Salary: -42,000 + Overtime + Company Benefits
Company Vehicle Provided
Are you an experienced Service Engineer ready to step into a Lead role? This is a fantastic opportunity to join a growing, team-oriented fire and security business that values professionalism, development, and a strong culture.

As a Lead Service Engineer, you will be responsible for delivering planned maintenance, reactive callouts, and remedial works across a diverse customer base. You''ll ensure compliance with British Standards and current legislation, while mentoring junior engineers and supporting the wider engineering team.

• Carry out service visits, fault finding, and remedial works across fire and security systems.
• Communicate effectively with customers regarding service outcomes and next steps.
• Maintain van stock to maximise first-time fix rates.
• Identify non-conformances and report recommendations for quotations.
• Respond to emergency calls within agreed timeframes.
• Support and supervise junior engineers when required.
• Complete all documentation accurately and in line with company standards.

• Proven experience in fire and security service engineering.
• Strong knowledge of British Standards (e.g. BS5839, SP203) and SSAIB regulations.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Full UK manual driving licence (maximum 6 points).

• -42,000 base salary plus paid overtime and standby fees.
• Company van (private use permitted) and fuel card.
• Company phone and PPE provided.
• Enhanced DBS check covered.
• 22 days holiday plus bank holidays (rising to 30 days with service).
• Healthcare cashback scheme (optional).
• Structured training and development plan (including GENT integration training).
• Monthly engineer breakfast meetings.
• Christmas party with hotel accommodation.

• Monday to Friday: 08:30 - 17:00
• Overtime available (evenings, weekends, bank holidays) at enhanced rates.