Job Title: Multi-Lingual Customer Service Advisor (German Speaking) Salary: £25,837 per annum (Full-Time, Permanent, 37.5 hours) Location: Liverpool City Centre (Office based within a hybrid model) Working Hours: Mon-Sun (covering hours between 7am-5pm) Interviews are taking place immediately for this position so please be aware of that before applying. Are you an experienced Multi-Lingual Customer Service Advisor (English and German Speaking) able to handle all customer interactions in a professional and friendly manner? We are recruiting for this role to join a globally known company at their Liverpool City Centre office. This is an exciting opportunity to play a pivotal role in influencing future of the company s service and shaping customer experience for this and other campaigns. You will interact with customers across all channels and provide a high touch experience for customers at all times. What You ll Do:Answering questions, solving problems and recommending experiences that meet customer needs.Advising customers on the best services available and promoting members and other potential add-on s available to the customer.Providing a high-level customer experience that enhances their experience and builds up reputation.Initially capturing then maintaining to ensure there s quality customer data being recorded on the system.Highlighting and escalating any issues as and when necessary.Delivering and maintaining both your own and team targets. Key Skills and Experienc