Customer Relationship Manager, BasildonSalary: £30,000 - £35,000 I''m delighted to be supporting my client in their search for a confident and organised Account Manager to take ownership of a key customer programme. You''ll be responsible for keeping things running smoothly across delivery, cost, quality, and customer communication, while working closely with teams across the business.This is a hands on role where you''ll have real influence, driving performance, solving problems, and stepping in early if a programme needs recovery.Key responsibilities will include: Managing a major customer account and acting as the main point of contactMaking sure parts are delivered on time, to cost, and to the right quality standardProducing clear programme updates for internal teams and customersPlanning and managing despatch schedulesMaintaining and improving customer demand signalsLeading recovery activity if performance slipsCreating visual dashboards to track progress against targetsWorking with cross functional teams on improvement and growth projectsLeading by example and promoting positive standards of behaviourCriteria: Strong knowledge of production environments and customer relationship managementExperience working within a manufacturing / engineering environment or similarExperience working in busy, performance focused operationsA practical problem solver who can make sound decisions under pressureCommercially aware with a strong customer focusA confident communicator Comforta