Overview

Join our team at Haggerston Castle Holiday Park in Berwick-upon-Tweed on the shores of Northumberland with its beautiful beaches and Haven fun.Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBRPosition:

Security ManagerType:

Full-Time / PermanentBonus:

Up to 10% Annual BonusOn-site accommodation provided, subject to availability and TandCs.Ready to lead with purpose? Step into a role where you’ll make a real difference by creating a safe, secure, and welcoming environment for our guests, owners, and team.As Security Manager, you\u2019ll be a hands-on leader, motivating your team, setting the pace, and leading by example. You’ll drive high standards, provide clear direction, and support your team’s growth through coaching, feedback, and training. From managing budgets and resources to ensuring full compliance and handling day-to-day challenges, you\u2019ll keep everything running smoothly and securely.

Responsibilities

Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.

Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.

Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.

Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.

Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.

Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.

Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.

Valid SIA Door Supervisors (DS) License.

Strong leadership and communication skills.

Ability to work in a fast-paced environment while maintaining attention to detail.

Exceptional customer service and problem-solving abilities.

Knowledge of security protocols, procedures and health and safety regulations

Strong organisational and multitasking skills.

Experience in budgeting and financial management.

Flexibility to work evenings, weekends, and holidays.

What We Offer

Attractive salary plus annual bonus opportunity.

On-site accommodation, subject to availability and TandCs.

An inclusive, supportive work environment.

Comprehensive training and ongoing support.

Career development opportunities, including fully funded qualifications.

Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk

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