Senior leadership role driving pensions administration, digital transformation, and AI-enabled operations within a large, regulated financial services environment. You will lead a high-volume, multi-location operation balancing operational stability with large-scale transformation. The role focuses on defining operational requirements, shaping technology and AI solutions with technology teams, and driving adoption of a digital-first, automated operating model-without owning technical delivery. Key Responsibilities Lead end-to-end pensions administration operations ensuring performance, compliance, and service excellence Drive AI, automation, and digital transformation to reduce manual processes and improve member experience Define and influence technology and operational requirements with cross-functional teams Maintain operational continuity while delivering large-scale change Lead and develop large, geographically dispersed teams Act as senior escalation point for complex operational and client issues Influence stakeholders and drive cultural and organisational change Shape multi-year transformation and digital roadmaps Champion continuous improvement, efficiency, and service innovation Key Requirements Leadership experience in pensions, financial services, or regulated operations Strong background in digital transformation and organisational change Experience defining operational requirements for technology solutions Proven ability to lead large-scale, complex change pr