Job Title: Contract Support
Salary: Up to £37,000 per annum
Location: Saffron Walden
Working Hours: Monday to Friday, 08:00–17:00
On-site Parking: Yes, with permit

About the Role:
We’re seeking a proactive and detail-oriented Contract Support professional to join our team at a prestigious research facility. As the sole Contract Support on-site, you'll be responsible for delivering end-to-end administrative and operational support across three sites in the Cambridge area. This is a client-facing role requiring excellent communication and relationship-building skills, with a focus on ensuring all service levels and compliance standards are consistently met.

Key Responsibilities:

• Full administrative and financial support for contracts across three locations
• Monitoring and maintaining compliance with strict Service Level Agreements (SLAs)
• Regular interaction with on-site client representatives
• CAFM data entry and reporting using the E-Log system
• Liaising with internal teams, engineers, and subcontractors to ensure seamless service delivery
• Procurement support, invoicing, and financial reporting
• Assisting with audits, contract reviews, and documentation management

Requirements:

• Prior experience in a Contract Support or similar administrative role, ideally within facilities management
• Strong understanding of CAFM systems (E-Log experience advantageous)
• Highly organised with the ability to manage multiple priorities independently
• Excellent communication skills and a client-focused approach
• Ability to work independently as the sole administrator on site

Benefits:

• 25 days holiday + 8 Bank Holidays
• Birthday leave – enjoy your special day off, every year
• 1 Life Day per year – take a break for your personal wellbeing
• 3 fully paid Volunteering Days – give back to your community
• Employee Assistance Programme
• Discounts on a range of retail outlets
• Workplace pension scheme

Additional Information:

• This role has become available due to internal staff changes
• On-site presence is essential for this client-facing position
• Interview process details will be shared upon application

Get in touch with Jacob form HVAC for more info!