Job Title: Finance Customer Service RepresentativeLocation: Liverpool, HybridSalary: £26,938 - £28,609 + up to £2000 Performance related bonusJob Type: Permanent, Full TimeWorking Hours: 37.5 hours a week between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays between the hours of 9.00am and 17.30pmAbout the Role:As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills.What you will be doing:Taking payments from customers who have missed their direct debit payment.Dealing with general customer queries about their monthly direct debit paymentsAmending and updating customers details, including changing their direct debit payment dates and bank account detailsSetting up Payment Plans and providing support for customers who may require forbearance options.Offering solutions for customers who are in financial difficulty.Sending out documentation to customersAmending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately.Logging, handling and resolving complaints.Referrals to other departments where applicableAdherence to FCA compliance procedures at all timesWhat we''re looking for:A Positive "can do" attitude.Excellent communication and listening skills.The ability to demonstrate empathy and patience when dea