Customer Care Representative £30,000-£32,000 London/ HybridThe RoleAre you someone who enjoys solving problems and helping customers feel supported every step of the way? Do you have the confidence to explain products clearly and turn questions into positive experiences? If so, this opportunity could be exactly what you re looking for.As our Customer Care Representative, you ll be at the heart of the customer journey, ensuring every interaction is smooth, helpful and reassuring. From answering questions to guiding customers through simple technical fixes, you ll play a key part in making ownership feel easy and enjoyable.This is a varied role where no two days are the same. You ll work closely with operations and sales, gaining insight into the wider business while building strong relationships with customers.If you re ready to take the next step in your career and make a real difference to customer experience, apply now to be considered.Key Responsibilities: Respond to customer enquiries via phone, email, and digital channelsManage and resolve cases using the CRM systemProvide order updates, product guidance, and after-sales supportAssist with basic technical troubleshooting in a clear, step-by-step waySupport with order changes, returns, and product queriesMaintain accurate records of all customer interactionsEscalate more complex issues where neededHelp improve processes and the overall customer experience The CompanySunlighten is the global leader of personalised infrared