Minimum 3+ years of experience in service desk. Good knowledge on O365 products Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team Strong customer service and communication skills. Solid understanding of desktop operating systems and common enterprise applications. Ability to diagnose and resolve technical issues methodically. Strong organizational and multitasking abilities