First Line SupportWaterlooville, England, United Kingdom (Hybrid) Service Desk Engineer (1st Line) Waterlooville (Hybrid) £28,000 + Benefits Full-time Includes occasional evenings/weekends (rota) The RoleWe''re working with a growing IT services provider looking to add a customer-focused Service Desk Engineer to their team. This is a front-line support role, ideal for someone with experience in a structured Service Desk environment who enjoys delivering clear, consistent support and taking ownership of tickets from start to finish. You''ll play a key role in ensuring a smooth and reliable IT service for end users, working within established processes and service frameworks. What''s on OfferCompetitive salary (£28,000)Hybrid workingPension and life assurancePrivate healthcareGenerous holiday allowance + additional leaveTraining and development opportunitiesSupportive team environmentKey ResponsibilitiesAct as the first point of contact for IT support queriesManage and resolve 1st line incidents and service requestsLog, categorise and update tickets accurately within the systemProvide clear and professional communication to users throughoutEscalate more complex issues to 2nd/3rd line teams where requiredSupport user admin tasks (joiners, movers, leavers)Follow structured processes to maintain service consistency and qualityWhat We''re Looking ForExperience in a Service Desk / Helpdesk role (ideally within an MSP or IT environment)Good knowledge of Microsoft 365 / Windows enviro