IT Mobile Device Support Technician (Contract)Location: Corsham, SN13 Clearance: Government SC Clearance Required Start Date: ASAP End Date: 20 March 2026 Schedule: Monday-Friday, 09:30-18:00 Contract Type: Consultant (IR35 In Scope) Pay Rate: £25.15 per hourAbout the RoleWe are seeking an experienced IT Mobile Device Support Technician to join a secure, high-profile environment, providing hands-on support for Apple and Android devices across multiple hardware configurations within a corporate setting.Key ResponsibilitiesService Ticket Management: Respond promptly to tickets in your regional queue, updating progress after each visit.User Support: Contact users to diagnose and resolve mobile device issues, including: Enrolling/de-enrolling devices in Microsoft IntuneNew device setup and configurationPassword resets and security assistanceTroubleshooting application-related issuesProcess Compliance: Follow departmental procedures and ensure all tickets are managed and updated accurately.Relationship Building: Maintain professional communication with customers and third-party contacts.Team Collaboration: Attend daily calls and team meetings, flagging issues and suggesting process improvements.What We''re Looking ForPrevious experience supporting Apple iOS and Android devices in a corporate environment.Strong troubleshooting skills and familiarity with Intune device management.Excellent communication and customer service skills.Ability to work independently and as part of a team.