Counter Fraud Investigator Location: Nottingham / Manchester / Tunbridge Wells / Whitstable / Chesterfield Working Pattern: Hybrid The Role As a Counter Fraud Investigator, you ll be at the frontline of fraud prevention screening incoming referrals, conducting detailed investigations, and using your technical expertise to ensure suspicious claims are dealt with swiftly and accurately. You ll manage a varied caseload, identify fraud rings, and work collaboratively with internal teams, external agencies, and specialist suppliers to drive robust, evidence-led outcomes. Key Responsibilities Screen incoming claim referrals against fraud indicators and risk factors, escalating genuine concerns and providing feedback to improve future referral quality. Manage linked claims and fraud ring investigations in line with internal protocols and IFB guidelines. Use desktop investigation tools such as CUE, MIAFTR and open-source intelligence to profile claimants and guide the investigation. Apply conversation management techniques to probe inconsistencies and assess authenticity. Liaise with third parties including insurers, regulatory bodies, licensing authorities and law enforcement. Instruct and coordinate specialist suppliers such as field investigators, engineers and forensic experts. Validate documentation and handle sensitive data securely. Assess the evolving evidential landscape of each claim to drive proactive and accurate decisions. Manage your caseload efficiently, maintaining